Help & Support

Answers about bookkeeping, your cards and your account, plus direct help from the Hipzap team.

Contact us

Email support@hipzap.net and we’ll help with anything about your receipts, cards, or account.

Common topics

  • Scanning a receipt — photograph it to create an expense entry automatically; review the extracted details before saving.
  • Adding a card — open Cards, tap Add, and enter the brand and card number, or scan its barcode.
  • Syncing across devices — bind an email address to back up your records and cards and sync them everywhere.
  • Deleting your account — from your account settings. The account is deactivated straight away; if you sign in again within 30 days everything comes back, and after 30 days it is permanently deleted.

Response time

Most requests receive a reply within 24 hours.